UX Strategist


At Dropsolid, we believe that connecting is key. The connection between marketing and technology. Between human and digital. Between our company and the client. And not to forget, the connection between you and us. We live each day by our 6 core values: Trust, Enjoy, Challenge, Grow, Help and Connect, and apply them 360° into our company. Driven by anopen culture and with a passion for open-source, we always put our clients first. With one goal in mind: the best digital experiences for every customer.

To continue our story, we are looking for a passionate UX strategist to join our team in Ghent. With Dropsolid, we offer customers the freedom to run their digital business easily. At Dropsolid, we solve difficult problems by starting from business and end-user, meeting technology in the middle. A powerful Drupal 9 website, a multimarket platform in 25 different languages or a hyper-personalised marketing automation flow? Name it, we've got your back! And it doesn't stop there. After kick-off, we guide the customer and offer the opportunity to further expand the digital experience or rely on one of our extensive (marketing) services.

Are you an ambitious UX strategist? Do you always think in terms of the end user? Would you like to work with major clients such as Soudal, Acerta, ERA, Boerenbond, Touring, Kinepolis, VDAB, Vlaams Brabant, etc?

Does this sound interesting? Then be sure to read on!

Your responsibilities:

  • You empathise with the customer's context by asking them the right questions.

  • Together with the various stakeholders of a UX project, you define a clear scope (what is the challenge, on which target group is the focus...)

  • You are curious and empathic, always looking for the end user's needs and context. You fill in this curiosity by talking to end users and performing other forms of qualitative research.

  • From your knowledge of the digital landscape, you look at which opportunities are useful and meaningful for our customers and inspire them about the possibilities.

  • Together with the customer, you think about which solutions best fit the needs of their own business and those of the end user.

  • You work out information architectures and visualise them in low fidelity wireframes, tree structures ...

  • You work out a set of high-level requirements that are later deepened together with functional and technical analysts.

  • Together with the UI designers, you work out the high-fidelity prototypes (designs) in order to make the concepts as tangible as possible for everyone.

  • You validate concepts with user testing, tree testing or other ways of validation.

  • You work from one of our offices (Ghent, Antwerp) and, if you wish, partly from home.

Dropsolid encourages diversity and individuality and is proud to work with talents from different backgrounds. We try to create an environment in which all talents can develop to their full potential, regardless of gender, age, cultural origin, nationality, or function limitation.

  • Minimum 3 years' experience within user experience.

  • Knowledge of processes such as design thinking, design sprints, roadmap creation.

  • Experience with qualitative research (interviews, focus groups, surveys...).

  • Experience with the tools to conduct digital surveys (Google Analytics, Hotjar, Optimal workshop, Survey tools).

  • Hands-on experience with prototype software such as Figma.

  • Ability to spread the why behind a project or decision internally.

  • Ability to build trust and correctly detect needs and requirements.

  • A healthy dose of self-confidence.

  • A strong sense of responsibility and solution-oriented thinking.

  • Experience in leading workshops and presenting concepts.

  • Good knowledge of Dutch and English. French is a plus.

What do you get in return?
  • You will be working in a challenging, innovative company with a clear vision, based on our 6 core values

  • All employees within Dropsolid are involved in the growth of Dropsolid and get the opportunity to think along and to develop themselves.

  • A varied job with challenging projects surrounded by a young and motivated team in Gent.

  • You can count on the support of an ambitious and passionate ten-headed team in Ghent. Effective training and guidance is ensured by our senior functional analyst/strategist with whom you will work closely.

  • A cheerful Thursday drink and regular team activities.

  • An interesting salary package with extralegal benefits, 12 ADV days and many growth opportunities.