UZA: smart search engine

Maximize customer experience with Machine Learning. Read about our succes story with UZA!
UZA

Challenge

Improving the quality of organic search results so that visitors independently find their way through the website more easily.

Solution

A thorough technical audit, best practices for existing SOLR Search, and the setup of our own Dropsolid Search via machine learning.

Result

An improvement in the accuracy of search results from 55 to 91%, in just 2 weeks. As a result, a drastic reduction in the number of queries to support services.

UZA - 2 devices

Focus on quality and search results

UZA was looking for a trusted Drupal partner that would be able to maximize the potential of its digital platforms. Enhancing the on-site search functionality turned out to be the main priority. Previous research had shown that certain keywords often failed to return relevant results to site visitors, resulting in an additional workload for call center employees.

In addition, UZA understood the urgent need for digital transformation for certain parts of the organization, with knowledge sharing, training, and R&D as key fields.

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The result?

An in-depth technical audit resulted in the migration of UZA’s existing corporate website and subsites to Dropsolid’s servers for hosting and maintenance.

Next, our technical teams started fine-tuning the internal search engine:

  • We applied current best practices to the SOLR Search engine.
  • We trained our Dropsolid Search Machine Learning model, using a database of 150 keywords and their expected search results, to optimize the overall search performance.

Search result accuracy increased from 55 to 91% in only 2 weeks’ time. This resulted in a drastic decrease of incoming support calls.

As part of our ongoing collaboration, UZA and our Dropsolid teams are working together on a further roll-out of the digital transformation track within the organization.

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About UZA

Antwerp University Hospital (Universitair Ziekenhuis Antwerpen or UZA in short) guarantees standard-setting healthcare in a wide range of specialized treatments. As a large organization with many different stakeholders, digital transformation is key where knowledge sharing, research and innovation are concerned.

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